Dr. Ruth K. Hansen Assistant Professor, Nonprofit Management Director, Institute for Nonprofit Management Studies College of Business and Economics University of Wisconsin-Whitewater
Dr. Genevieve G. Shaker
Associate Professor of Philanthropic Studies
Donald A. Campbell Chair in Fundraising Leadership
Indiana University Lilly Family School of Philanthropy
Fundraising Theory and Excellence Dr. Ruth K. Hansen and Dr. Genevieve G. Shaker
Theory in Fundraising, a book chapter by Dr. Ruth K. Hansen, NACC board member, Assistant Professor, and Director of the Institute for Nonprofit Management Studies, University of Wisconsin-Whitewater, discusses how theory can help us better understand how and why fundraising happens. Featured in Achieving Excellence in Fundraising (5th Edition, John Wiley & Sons, Inc., 2022) and The Fundraising Reader (1st Edition, Routledge, 2023) the chapter introduces four theoretical frameworks used to explain aspects of fundraising, especially relating to donor relations and engagement. Fundraisers function as boundary spanners within open systems to acquire and maintain resources for their charities. Donated gifts often contain social elements of reciprocity, which must be negotiated. Donors often make gifts that are consistent with their own values and identities. By understanding donors’ expectations, fundraisers can increase the nonprofit’s perceived salience, legitimacy, and trustworthiness. Readers are encouraged to apply different theoretical lenses to their own practice to generate further insights.
Achieving Excellence in Fundraising, co-edited by Dr. Genevieve G. Shaker, NACC board member and Associate Professor, Indiana University Lilly Family School of Philanthropy, has long been the go-to reference for fundraising principles, concepts, and techniques. Topics include donor motivations and behaviors, engaging donors at all levels, inclusive and ethical fundraising, and more, with contributions from noted experts in the field. You’ll gain insight into the practice of fundraising and the fundraising cycle, reinforced by discussion questions, application exercises, and research-based recommendations.
This 5th edition of Achieving Excellence in Fundraising is reimagined to meet the needs of today’s fundraisers, their nonprofit employers, and the causes they serve, while maintaining key concepts that stand the test of time. Compelling and timely topics new to this edition include donor-advised funds, crowdfunding, raising money in challenging times, fundraising for social advocacy, and more. The needs of fundraising educators are also a central consideration in the book’s organization and contents.
Ruth K. Hansen, PhD, is an assistant professor at the University of Wisconsin-Whitewater’s College of Business and Economics, and director of the Institute for Nonprofit Management Studies. She teaches classes in nonprofit organizations, fundraising, organizational behavior, and research methods. Her research focuses on the theory and practice of fundraising, and equity and inclusion in resource mobilization. Dr. Hansen has more than 20 years’ professional experience as a fundraiser, and is a former board member of AFP-Chicago. Recent publications include “Applying a stakeholder management approach to ethics in charitable fundraising,” published in the Journal of Philanthropy and Marketing and “Gary Neighborhood House: Managing mission and uncertainty in the Civil Rights era,” in the edited volume Hoosier Philanthropy. She contributed the chapter “Theory in Fundraising,” to the new edition of Achieving Excellence in Fundraising, which was featured on Bill Stanczykiewicz’s First Day Podcast from The Fundraising School. Her research with Dr. Lauren Dula on fundraising appeal letters, supported by the AFP Foundation, is the subject of a recent article in Advancing Philanthropy.
Genevieve G. Shaker, PhD, is associate professor of philanthropic studies at the Indiana University Lilly Family School of Philanthropy and adjunct professor of liberal arts and of women’s, gender, and sexuality studies at the Indiana University School of Liberal Arts at IUPUI.
She was an advancement officer for 20 years, most recently as associate dean for development and external affairs for the School of Liberal Arts, where she facilitated communications and marketing, alumni programming, and public events as well as fundraising, overseeing the school’s $20 million-dollar contribution to an overall $3.9 billion university-wide campaign.
Professor Shaker’s research focuses on fundraising and fundraisers, workplace philanthropy, philanthropy education, and higher education advancement—including faculty work and the public good as well as philanthropic practices within higher education. Her current projects include explorations of the fundraising profession, relationships between donors and fundraisers, studies intended to generate new information about workplace giving in the United States, and continued examination of how higher education contributes to the global common good.
Dr. Laura Deitrick Interim Co-Executive Director, The Nonprofit Institute; Professor of Practice, Department of Leadership Studies; NLM Program Director, School of Leadership and Education Sciences University of San Diego
2023 State of Nonprofits and Philanthropy Annual Report
Meschen, Connelly; Young, Emily; Tinkler, Tessa; Deitrick, Laura; and Durnford, Jon, “2023 State of Nonprofits and Philanthropy Annual Report” (2023). State of Nonprofits in San Diego. 20. https://digital.sandiego.edu/npi-stateofnp/20
San Diego County is home to a growing and dynamic nonprofit sector working on the frontlines to serve families and communities while also advancing innovative solutions to the region’s most urgent challenges. To support the community and regional leaders to be informed partners with the nonprofit sector, the 2023 State of Nonprofits and Philanthropy Annual Report provides relevant and current information on the health and impact of the sector. The report draws from over a decade of quarterly public opinion polling of San Diego residents and a survey of local nonprofit leaders, combined with the latest nonprofit data from the Internal Revenue Service (IRS) and the California Employment Development Department (EDD). This year’s data document a thriving nonprofit sector that is very much in need of ongoing support to sustain and enhance its capacity to address the pressing problems facing the San Diego County region.
Dr. Laura Deitrick serves as the Director of the Nonprofit Leadership and Management graduate program and as the Associate Director of The Nonprofit Institute at the University of San Diego. She has been a nonprofit executive director, board member, management consultant, and researcher on major nonprofit trends. Her research has led to important reports on nonprofit ethics, nonprofits and public education, nonprofit human resource practices, executive transition, the economics of San Diego and California’s nonprofit sector, nonprofit public confidence, and regional grantmaking. She served as the principal investigator for Nonprofit Academy, an award-winning capacity building project co-created by the Nonprofit Institute and The City of San Diego.
Dr. Deitrick is a faculty member in the Department of Leadership Studies where she teaches nonprofit management, organizational theory, program design, and evaluation. In2021, she was recognized as the department’s outstanding faculty member. Since 2019, Dr. Deitrick has served on the board of directors for Barrio Logan College Institute (BLCI). She is also the co-author of Cases in Nonprofit Management: A Hands-on Approach to Problem Solving, published by Sage publications.
Dr. Marco Tavanti Professor of Leadership
MNA Program Director School of Management University of San Francisco
Developing Sustainability in Organizations: A Values-Based Approach
Palgrave Macmillan Cham, 2023
This book explores the historical, foundational, and applied elements of sustainability theory and practice as relevant to the leadership, management, and innovation of organizations, companies, and enterprises. It provides analytical and critical reviews of the current evolution of sustainability for people, planet, prosperity, innovation, and impact.
Divided into four parts, the work offers an integrated model of development for creating and delivering sustainability values at the personal, organizational, societal, and environmental levels. The different sections examine sustainability leadership (focusing on of ethics, values, and purpose), sustainability management (focusing on organizational effectiveness and stakeholders’ wellbeing), sustainability innovation (focusing on social and environmental entrepreneurship), and sustainability impact (focusing on resilience, interconnectedness, consciousness, systemic thinking, and cosmic empathy for the common good and common future).
Combining theoretical and practical applications that give the reader a deeper, scientific, and critical understanding of the urgent, complex, and necessary values for a sustainable future for all, this comprehensive text is a must-read for researchers and students alike, providing a framework for effective globally responsible leadership.
Dr. Marco Tavanti is a sustainability and leadership international scholar whose experience stretches over 30 years and whose work has taken him to more than 18 countries in Europe, East Africa, Southeast Asia, and Latin America. Dr. Tavanti’s teaching in sustainable development, leadership ethics, intercultural diversity, and NGO management is grounded in Jesuit values and his scholarship is an embodiment of the University’s mission to be of service to humankind.
Dr. Tavanti is a systems thinker whose scholarship aims at providing practical and integrated solutions to issues in international development and poverty reduction. His research methods are participatory in nature and directed at building international capacity in leaders, organizations, and institutions. Through his teaching he inspires globally engaged leaders while building professional capacity through international managerial skills across sectors.
He is President of the Sustainable Capacity International Institute (SCII-ONLUS) and CEO of its subsidiary SDG.services. He is co-founder of the World Engagement Institute (WEI), an international organization providing capacity development services for sustainable human security. He designed and directed various professional training programs on sustainable community development, indigenous human rights, anti-human trafficking and refugee service management. He has been consulting and collaborating with United Nations agencies such as the Development Programme (UNDP), the Global Compact (UNGC), the Refugee Agency (UNHCR) and the Food and Agricultural Organization (FAO). Through his engagement with the UN Global Compact he contributed to the development of the Principles of Responsible Management Education (PRME) and the UN Sustainable Development Goals (SDGs).
Mark Schuller, PhD Acting Director of the Center for Nonprofit and NGO Studies, Presidential Research Professor of Anthropology, Northern Illinois University Affiliate, Faculté d’Ethnologie, l’Université d’État d’Haïti
Crystal A. Felima Assistant Professor of Anthropology and African American & Africana Studies University of Kentucky
“Maintaining Hope for a Better Future:” An Interview with Dr. Crystal Felima
Dr. Mark Schuller, et. al.
Annals of Anthropological Practice, August 2023
Crystal Felima, Abigail DeeWaard, Clara Barbier, Erica Cano-Garcia, Gonzalo Jeronimo, Nari Coleman, Nataliya Hryshko, Mark Schuller
“This piece not only offers advice to students about how to maintain activist engagement within the academy, but I love how this is coming from students themselves. Undergraduate students have lots of amazing things to say! With proper encouragement students *can* publish in peer reviewed journals. I’m so inspired by them.”
–Dr. Mark Schuller
While anthropologists have played roles speaking out for marginalized groups, formalized to combat Antisemitism, racism, and xenophobia, they have also aided in the marginalization and oppression of communities, justified colonialism, and put the communities they have studied at risk. In recent decades, anthropologists have rethought the way research is conducted, presented, and justified to reduce harm to communities. Despite these shifts, anthropological training has been slow to include activist work by women of color and other marginalized people, leaving anthropologists-in-training with limited concrete guidance on how to apply their anthropological lens to social justice.
Addressing this gap, this article centering a Black feminist analysis offers an interview conducted between anthropology students and a professor of anthropology, giving insights into how anthropological thought can be applied to activism and advocacy. Centering Black feminism is not only important to redress historical marginalization within the discipline. By centering the lives of marginalized people within an intersectional lens, Black feminist analysis provides a mandate to rethink theoretical models, such as political ecology, the dominant frame anthropologists have used to address disasters and climate change. Also importantly, centering Black women’s bodies and embodied experience uncovers the urgent necessity for self-care during fieldwork. Prof. Felima embodies both these challenges, and offers candid advice to students, inspiring a two-way dialogue.
Mark Schuller is Acting Director of the Center for Nonprofit and NGO Studies as well as Presidential Research Professor of Anthropology at Northern Illinois University and affiliate at the Faculté d’Ethnologie, l’Université d’État d’Haïti. Supported by the National Science Foundation Senior and CAREER Grant, Bellagio Center, and others, Schuller’s research on NGOs, disasters, globalization, and gender in Haiti has been published in fifty peer-reviewed articles or book chapters as well as public media. He authored or coedited eight books including Humanity’s Last Stand. He is co-director / co-producer of documentary Poto Mitan: Haitian Women, Pillars of the Global Economy (2009). Schuller is co-editor of Berghahn Books’ Catastrophes in Context and University of Alabama Press’ NGOGraphies. He is Co-Chair of the Risk and Disaster Topical Interest Group at the Society for Applied Anthropology and Secretary of the Association for Political and Legal Anthropology. Recipient of the Margaret Mead Award, the Anthropology in Media Award, and the Haitian Studies Association’s Award for Excellence, he is active in several solidarity efforts.
Irina V. Mersiyanova, Centre for Studies of Civil Society and Nonprofit Sector
Irina V. Mersiyanova Associate Professor and Director Centre for Studies of Civil Society and Nonprofit Sector, Head of the Chair Economics and Management of NPOs, National Research University Higher School of Economics
Global Generosity During the COVID-19 Crisis: Recommendations for Philanthropic Organizations and Governments in Times of Crisis from 11 Countries
Irina V. Mersiyanova, et. al.
IU Lilly Family School of Philanthropy, September 2023
Hampton, D., Wiepking, P., Chapman, C., McHugh, L. H., Kim, S. J., Neumayr, M., Vamstad, J. Arnesen, D., Carrigan, C., Feit, G., Grönlund, H., Hrafnsdottir, S., Ivanova, N., Katz, H., Kristmundsson, Ó. H., Litofcenko, J., Mersianova, I., Pessi, A. B., Scaife, W., Sivesind, K. H., and Yang, Y. (2023). Global generosity during the COVID-19 crisis. Recommendations for philanthropic organizations and governments in times of crisis from 11 countries. Indianapolis, IN: IU Lilly Family School of Philanthropy.
The COVID-19 pandemic presented a unique opportunity to undertake a cross-national study of how people living in different countries manifested generosity behaviors during the crisis. Cross-national data allow us to consider how generosity presented in countries with various welfare and health systems, as well as varying public and private responses to manage the effects of the pandemic. The present study also provides valuable insights about which actions philanthropic organizations and governments can take to promote a strong, viable social sector and to support societal wellbeing during times of crisis.
To this end, philanthropy researchers across 11 countries studied the generosity responses emerging in their own country during the early COVID-19 crisis in 2020. The 11 countries included in this project are Australia, Austria, Finland, Germany, Iceland, Israel, Norway, Sweden, the Republic of Korea, the Russian Federation, and the United States of America. In 11 individual country reports, the researchers compared generosity behavior data for their country with data from the other participating countries.2 Second, they expounded what both philanthropic organizations and governments could learn from the findings, with the goal of facilitating people’s future generosity responses more effectively, especially during crises.
A survey of over 44,000 people across 11 countries showed a predominance of monetary donations to philanthropic organizations during crises, with notable variations in the beneficiaries of donations among different nations. Despite overall stability in giving compared to pre-pandemic times, the consistency was due to non-donors pre-pandemic continuing not to donate, while those who donated before were likely to either increase or decrease their donations during crises. Factors such as pandemic uncertainty or personal financial issues influenced some donors to decrease their donations, while paradoxically, others increased their generosity amid similar challenges. The authors advise philanthropic organizations to prioritize key actions to optimally support community needs during crises. More detailed information and specific recommendations can be accessed by reading the full text.
Dorothy Norris-Tirrell and Susan Tomlinson Schmidt
Dorothy Norris-Tirrell, PhD Vice President of Programs and Research Nonprofit Leadership Alliance
Susan Tomlinson Schmidt, ACNP
Content Specialist, Early Childhood Innovation Center
University of Missouri, Kansas City
Here’s What We See: Competency-Based Education Can Solve the Nonprofit Disciplinary Conundrum Dorothy Norris-Tirrell and Susan Tomlinson Schmidt
Journal of Nonprofit Education and Leadership, October 2023
Multiple disciplines and numerous theoretical foundations built the basis for study of nonprofit organizations. This article explores the disciplinary debate with data from the Nonprofit Leadership Alliance about the majors of students earning the Certified Nonprofit Professional (CNP) credential over the last 10 years. Our analysis suggests that with a focus on the competencies needed for practice, nonprofit education works in any discipline. Embedding a competency-based, applied pedagogy allows many disciplines to ensure successful outcomes for students.
Dorothy Norris-Tirrell, Ph.D., is the Vice President of Programs and Research for the Nonprofit Leadership Alliance – a national network of 50 universities and national nonprofit partners working to create a talented and prepared nonprofit workforce. In this position, Dr. Norris-Tirrell facilitates the development of programs to develop strong nonprofit leaders. Her previous experience includes over twenty years as a faculty member and administrator at the University of Memphis and the University of Central Florida. Dr. Norris-Tirrell’s teaching and research focused on nonprofit organization leadership, governance and resilience, volunteerism, and cross-sector collaboration. Her research is published in the book, Strategic Collaboration in Public and Nonprofit Administration, and in book chapters and journals including the Nonprofit and Voluntary Sector Quarterly, Policy Studies Journal, American Review of Public Administration, International Journal of Public Administration, and the Journal of Health and Human Services Administration. Dr. Norris-Tirrell has extensive experience as an agency manager, board member, consultant, and volunteer for a wide range of nonprofit organizations.
For her work in connecting student learning, nonprofit agency needs, and academic knowledge, Dr. Norris-Tirrell received the 2009 University of Memphis Excellence in Engaged Scholarship Award, and the 2014 Don Pugliese Award from the Southeastern Conference for Public Administration. She received a Ph.D. in Public Administration from Florida International University.
Susan Tomlinson Schmidt has spent more than 30 years of her career advancing the missions of a variety of service organizations, by focusing on building capacity through partnerships with universities and their local communities.
Currently, Schmidt is a senior advisor to the Executive Director of the Early Childhood Innovation Center (ECIC) at the University of Missouri – Kansas City. ECIC is part of the Institute for Human Development. The Center supports a range of community-based programs that lift the quality of the early childhood workforce across the State of Missouri.
Previously, Schmidt was President of the Nonprofit Leadership Alliance, a national network of professionals, nonprofit organizations, and universities building capacity in the nonprofit workforce. While there, she successfully introduced several key initiatives, Leaderosity, a robust, virtual professional development platform. Leaderosity trains as many 15,000 nonprofit professionals annually reaching across the globe to provide targeted training in nonprofit leadership. Schmidt’s leadership in converting the Certified Nonprofit Professional (CNP) program from an analog, B2B model to an innovative, virtual, B2C model increased access and affordability to earning the nationally recognized workforce credential.
She received her master’s in public administration from the University of Memphis and is an Advanced Certified Nonprofit Professional.
The past decade has witnessed a whirlwind of change and uncertainty across the globe. Despite these challenges, the UK’s charitable sector has continued to make significant contributions to the philanthropic field. To thrive in this ever-evolving landscape, charity leaders must continue to adapt and develop, meeting the cascading demands of their roles.
A pioneering research project, led by the Centre for Charity Effectiveness (CCE) at Bayes Business School (formerly Cass), City, University of London, is taking a proactive stance by investigating the critical attributes that charity Chairs of the future will need to embrace. This ambitious initiative brings together a diverse array of thought leaders and experts in the sector to delve into this vital topic. The research methodology encompasses roundtable discussions and in-depth interviews with contributors, culminating in a thought-provoking report set to be launched in Spring/Summer 2024.
The Bayes Centre for Charity Effectiveness leads this project, with funding from the Higher Education Innovation Fund, additional sponsorship from Green Park Recruitment and support from strategic partners including the Association of Chairs and Crowe UK LLP.
Shaping Future Leadership: The project aims to provide insights that will shape the future development and recruitment of charity Chairs, ensuring they possess the requisite skills and attributes.
Sustainability and Governance: By highlighting long-term considerations for board discussions, the research contributes to the future sustainability and impact of the charity sector.
Influencing Best Practices: The findings intend to inform regulatory measures and best practice guidelines within the sector, emphasizing the ever-evolving nature of charity governance.
Value of Governance: The project underscores the critical value of effective charity governance, emphasizing its continuous evolution to remain relevant in a rapidly changing world.
A Decade of Change: Anticipating the Future Charity Chair in 2033 and Beyond
The journey of the CCE Future Charity Chair steering committee commenced in July 2023, when representatives from diverse charitable organizations convened to share their invaluable insights and experiences. Reflecting on the past decade and the profound changes witnessed, the workshop sparked discussions about the skills and attributes necessary for future charity Chairs in 2033 and beyond.
The decade between 2013 and 2023 brought seismic shifts that reshaped our world. From political transitions to technological advancements, the pace of change was relentless. We adapted to living in a state of perpetual crisis, moving from one transformative event to another. This relentless change underscores the need for the charity sector to thrive amid uncertainty, making it crucial to explore and understand the evolving role of charity Chairs.
A pivotal workshop with Good Innovation provided an opportunity to examine the disruptive elements likely to impact the sector. Representatives from various charities engaged in fruitful discussions, touching on topics such as Artificial Intelligence, climate challenges, funding dynamics, stakeholder expectations, and regulatory changes. While the sector’s diversity remains evident, common threads emerged, offering valuable insights.
Key takeaways from the workshop include the evolving nature of leadership, with discussions on movements, networks, and collaborative and generative leadership. Sustainability, succession planning, and the focus on collective impact were also central themes. Emotional intelligence, self-awareness, and ongoing personal development were highlighted, as was the importance of trust-building, vulnerability, and team empowerment. The necessity for increased diversity was recognized, including a focus on less visible forms of diversity. The increasing importance of creating social value from outside of the sector was also part of the debate, with more corporate entities seemingly entering the space once uniquely occupied by charities.
As this research project advances, with individual interviews and further roundtables, these initial findings and reflections will be explored in greater depth. For those interested in contributing or learning more, please keep an eye on the project’s website.
Alex Skailes is a senior academic within the faculty of management and Director at the Bayes Centre for Charity Effectiveness (www.bayes.city.ac.uk/faculties-and-research/centres/cce).
Alex is an experienced strategy and finance director with a successful track record of advising and leading clients in the nonprofit and private sectors. She believes passionately in the power of cross sector working. Alex has combined the first class skills and expertise gained from her earlier senior career with PricewaterhouseCoopers and Deutsche Bank with a period of post graduate academic study and consulting work focusing specifically on the nonprofit sector. As a result of her cross sector experiences, she is able to harness best business practise and strong commercial experience with leading edge thinking for a sector that is currently undergoing transformation.
Alex specialises in strategic and business planning, feasibility and options studies. She teaches and co-leads the main core module ‘Resource Management in the Voluntary Sector’ on the MSc Charities programme. She has a particular interest in mergers, collaborations and sustainable business models and was a founder member of the mergers and collaborations advisory group within Bayes’ Centre for Charity Effectiveness (Bayes CCE) in 2014. In 2018 Alex joined the Executive PhD programme. Her research focuses on merger and acquisitions within the social purpose organisations, an exploration of the resultant social value created and the factors that drive this form of organisational change.
As a Director at Bayes CCE, Alex leads the team of core directors and associate consultants. The team are expert in nonprofit management, have senior cross sector career experience and come from both practitioner and academic backgrounds. The Centre is a leading nonprofit and philanthropy centre in the UK and overseas and delivers a world class blend of postgraduate master (MSc) degree programmes, research, consultancy and leadership development programmes both in the UK and overseas.
Alex is a Fellow of the Institute of Chartered Accountants in England and Wales (FCA), holds their post graduate diploma in charity accounting and has an MSc with distinction from Bayes Business School (formerly Cass) in Voluntary Sector Management. She holds a BA from University College, London. Alex is a Fellow of both the Royal Society for Arts, Manufacturing and Commerce and the Royal Geographical Society and is a Freeman of the City of London. She is on the finance and audit committee of The Seckford Foundation, former Chair of Community Action Suffolk and is a member of the International Women’s Forum UK branch.
Dr. Winifred Curran Professor, Urban Geographer Geography and GIS, Sustainable Urban Development
School of Public Service
College of Liberal Arts and Social Sciences DePaul University
Dr. Euan Hague Professor, Director of School of Public Service Geography and GIS, Sustainable Urban Development
School of Public Service
College of Liberal Arts and Social Sciences
Never not Organizing: Long Resistance and the Fight Against Gentrification in Pilsen, Chicago Winifred Curran and Euan Hague
A Research Agenda for Gentrification (2023) | Edited by Winifred Curran and Leslie Kern, Edward Elgar Publishing Limited
Resistance is not about any one project or tactic, but rather is a constellation of practices and events that creates an alternative of what a neighborhood could be and who it should serve. This requires what we call “long resistance,” a sustained and multi-faceted engagement with community-building and contestation that utilizes a full array of tools in the community organizing toolbox, from direct action to electoral politics. In Never not Organizing, Winifred Curran and Euan Hague, Professors at DePaul University, illustrate one such case of long resistance by detailing the history of struggle at one site in the Pilsen neighborhood of Chicago, a predominantly Mexican-American neighborhood on the lower west side. Through decades of activism around housing justice, activists have reshaped the conversation around urban development, leading to successful organization against market rate housing and the city’s commitment to build affordable housing on the site.
Offering a new theoretical framework for understanding gentrification and displacement, A Research Agenda for Gentrification focuses on resistance as the central research area in this subject field. Arguing that the future of gentrification research should focus on accomplishing the end of gentrification, chapters provide practical organizing and policy strategies using international case studies which are rooted in community-based research.
Dr. Winifred Curran is an urban geographer. Her research has focused on understanding the effects of gentrification on the urban landscape, looking at labor, industrial retention, policing, environmental gentrification and the gendering of urban policy. She is the author if Gender and Gentrification (Routledge 2018) and co-editor, with Trina Hamilton, of Just Green Enough: Urban Development and Environmental Gentrification.
Professor Euan Hague is a cultural and urban geographer with interests in gentrification, urban activism, Confederate commemoration, and cultural relationships between Scotland and America. His work examines how Chicago’s cultural and urban landscapes have developed historically and are continuing to change and he lives in that city where he regularly engages in community-based research and collaboration with local non-profit organizations. Dr. Hague’s recent work includes partnerships with the Pilsen Alliance, the Chicago Furniture Bank, and the DC-based food justice organization, Roots for Life.
Dr. Kylie Kingston, Queensland University of Technology
Dr. Kylie Kingston Lecturer, Faculty of Business and Law, School of Accountancy Queensland University of Technology
Advancing Beneficiary Accountability Through Research: A Conversation with Dr. Kylie Kingston
Dr. Kylie Kingston, a dedicated lecturer and emerging researcher within the School of Accountancy at Queensland University of Technology (QUT), has been making significant strides in the realm of nonprofit studies. With a rich background spanning two decades in diverse educational settings, Kylie’s journey has been driven by a fervent commitment to improving the conditions of marginalized individuals and stakeholder groups. Her interdisciplinary and collaborative approach has resulted in a body of research that intertwines critical perspectives on accounting, accountability, evaluation, ethics, and education, yielding insights that hold immense value for the nonprofit sector.
Kylie’s journey into academia was shaped by her profound experiences working and volunteering in various nonprofit organizations. She identified a crucial gap in the voices of beneficiaries and their influence within these entities. This realization kindled her interest in pursuing a doctoral degree to delve deeper into beneficiaries’ participation in evaluation, with the aspiration of enhancing their impact within organizations.
Her path led her to QUT, where she continued her pursuit of knowledge and exploration. Having completed a coursework Master of Business at QUT’s Australian Centre for Philanthropy and Nonprofit Studies (ACPNS), Kylie’s association with the institution kindled her passion for research and set her on a trajectory to become a leading scholar in the field.
Kylie’s recent research paper, “Examining the re-territorialisation of beneficiary accountability: Digitising nonprofit services in response to COVID-19,” delves into the evolving landscape of nonprofit accountability amidst the pandemic. This comprehensive study, conducted through case studies of Australian nonprofit organizations, explored the repercussions of digitizing services in response to the pandemic. The research found that digitalization had both positive and negative impacts on beneficiary accountability, shedding light on the intricate dynamics between technology, service delivery, and stakeholder engagement.
Surprisingly, one organization witnessed an improvement in accountability through digitalization, as it extended access to services for beneficiaries, particularly those in regional areas. In contrast, another organization revealed a longing for the return of face-to-face interactions despite the digital offerings. These findings underscore the importance of considering the diverse needs and preferences of beneficiaries while navigating digital transformations.
Dr. Kingston’s work has far-reaching implications, urging nonprofit organizations to critically assess the consequences of unexpected changes on their beneficiaries and accountability practices. Her dedication to empowering marginalized voices continues as she delves into further research, interviewing older individuals and staff in the Australian aged care sector to refine practices and policies surrounding beneficiary participation in evaluation.
Dr. Kylie Kingston’s trajectory exemplifies the profound impact that dedicated research can have on the nonprofit sector, amplifying the voices of those often unheard and fostering more inclusive and accountable organizational practices. Her commitment to advancing the field through interdisciplinary collaboration and critical inquiry serves as an inspiring model for aspiring academics, researchers, and administrators within the nonprofit domain.
Our full interview with her is below.
Q&A with Dr. Kylie Kingston
What interested you in pursuing a doctoral degree? What interested you in philanthropy and nonprofit related studies?
My interest in pursuing a doctoral degree arose from my industry experience working and volunteering within a variety of nonprofit orgainsations. Here I noted that beneficiaries frequently had less voice (both verbal or non-verbal) within organisations than other stakeholders, and I was interested in researching ways that might be changed. My doctoral research focused upon beneficiaries’ participation in evaluation as a way of increasing their organisational impact.
What made you decide to attend QUT? How has your experience at QUT influenced or advanced your career path and/or your service to your community?
I chose QUT for my doctoral studies because I had completed a coursework Master of Business at their Australian Centre for Philanthropy and Nonprofit Studies (ACPNS). Involvement with the ACPNS spurred my interesting gaining research qualifications to become a researcher within this area.
What issues are you passionate about? What’s a big idea you think about?
I am passionate about beneficiaries being listened to and their voices (both verbal and non-verbal) impacting services they receive and organisations they are involved with. I often think about how we can do this better for beneficiaries that are non-human, like animals or the environment.
This research focusses upon accountability toward beneficiaries within nonprofit organisations. The research involved case studies within two Australian nonprofit organisations where changes in accountability toward beneficiaries, in response to the digitalisation of services during the COVID-19 pandemic, where noted. We explored the impact of these digitalised changes upon beneficiaries as we wanted to understand if beneficiary accountability was improved or hindered during this period.
Our findings revealed unexpected results, where accountability was improved within one organisation where online services enabled more beneficiaries, particularly those living within regional areas, to be able to access services. Here beneficiaries hoped that newly digitalised services would continue after COVID-19 had ended. Within the other organisation studied, digitalised services allowed beneficiaries to continue their connection to the organisation even when it was shut down due to COVID-19 restrictions. But in contrast, these beneficiaries were eager to return to former face-to-face services as soon as possible.
These findings are relevant to both academic and practitioner audiences, as they highlight both benefits and limitations of digitalising services. The findings encourage nonprofit organisations to reflect upon how they respond to unexpected change (such as that caused by COVID-19) and to seriously consider the impact upon their beneficiaries and accountability relations.
What other research are you working on, and/or what do you hope to research next?
I am currently furthering my PhD findings in relation to beneficiaries’ participation in evaluation through conducting research within the Australian aged care sector. I am interviewing older people using aged care services and staff, to better understand their views on evaluation, and hopefully impact upon practice and policy refinement.
Dr. Kylie Kingston is a lecturer and early career researcher within the QUT School of Accountancy. Her research focuses on exploring ways to improve social and organisational conditions for marginalised people and stakeholder groups. Kylie integrates critical perspectives on accounting, accountability, evaluation, and participation, into organisational practices and policies. Kylie’s research is interdisciplinary and collaborative. She has a 20-year background working in diverse educational settings and engages in research that spans accounting, accountability, evaluation, ethics, and education.
Amanda J. Stewart, North Carolina State University
Exploring Nonprofit Education Impact: The Nonprofit Education Survey Project
The Nonprofit Education Survey Project (NESP) is a joint project between Kerry Kuenzi, Amanda J. Stewart, and Marlene Walk. The collaborative project began in 2017, and has compiled research evidence about nonprofit education alumni and outcomes.
NESP has partnered with 10 graduate programs to-date, and welcomes others who are open to surveying their alumni to understand the utility of their degree and how alumni use the degree in their work. NESP’s current research inquiry has engaged nonprofit executive recruiters to understand how they view nonprofit degrees as important to executive appointments.
Kuenzi is an Associate Professor at the University of Wisconsin-Green Bay and has her PhD in Public Affairs from the University of Colorado, Denver. Stewart is an Associate Professor at North Carolina State University and has her PhD in Public Administration from American University. Walk is a faculty member at the School of Business and Economics at the Albert-Ludwigs-Universität Freiburg (Germany) and has her PhD from the School of Social Policy and Practice at the University of Pennsylvania.